Ditch your clunky landlines for a business VoIP phone system with advanced features that amp up productivity. It could save you and your team countless minutes daily, like the VoIP follow-me feature that lets you reach co-workers on the first try.
But is VoIP the right choice for your company?
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Reliability
Regarding workplace communication technology, it can be easy for business owners to get overwhelmed with innovations and a dizzying array of acronyms like POTS, PSTN, and VoIP. While it may be tempting to skip over telephony jargon, business owners should learn about the different options available to them and how they can affect the efficiency of their operations. For example, if you’re a small business owner, you might need to work remotely or travel for meetings and client calls. In that case, you need a phone system that can adapt to your changing needs and provide you with advanced features for productivity and customer service. It is where a VoIP system can come in handy and provide you with all the tools to keep your business running smoothly.
Moreover, VoIP systems are more reliable than traditional landline phones. While POTS lines rely on copper wires, which can experience issues like call lags and poor audio quality, VoIP systems operate through high-speed internet connections. Your business can still communicate even if your Internet isn’t working.
Besides its reliability, VoIP offers several other advantages over a POTS system, including customization and scalability. Because VoIP is hosted in the cloud, it requires fewer hardware components than a POTS system. It makes it easier for business owners to quickly scale their business and add users. Additionally, businesses that use a hosted VoIP solution from CTMS can access advanced features like voicemail-to-email and call analytics. These can help them improve productivity and increase the value of their services.
Convenience
The POTS system uses copper wires to transmit your call data, which are converted into electrical impulses at network switches and then sent along local, regional, national, or international networks. The number of switches kept open during a call and the call’s distance to its destination increases the cost.
Conversely, VoIP transmits your call data as data packets over your business’s internet connection. This system utilizes the same hardware that powers data centers for your business’s other online infrastructure, such as email and website systems, so only a little additional upfront investment is required.
As for call costs, a VoIP solution is usually cheaper than maintaining a traditional landline. It is because calls over a POTS line are often based on usage, while calls over a VoIP system are generally charged on a subscription basis.
Whether you’re looking to reduce costs, improve your call quality, or both, VoIP is the system for you. It offers superior scalability, lower call charges, and advanced features to give your business a competitive advantage. With easy integration into other services like CRM, your VoIP solution can be a powerful tool for your company’s success.
Cost
Unlike POTS, VoIP is a digital technology that operates on the same hardware your company uses for its data center infrastructure and online services. It eliminates the need for costly landline setups, including PBX systems, hubs, switches, and telephone adaptors, and reduces the overall communication cost.
With a VoIP service, you pay on a subscription basis, which can be a much more affordable way to handle your business’s communication needs. In addition, VoIP provides many value-added features you would not be able to get from a traditional landline phone system. One of the main reasons why some businesses are hesitant to adopt VoIP is that it is a newer technology with a learning curve. However, VoIP’s scalability and flexibility are more than enough to outweigh any initial jitters.
The main drawback to VoIP is that it relies on internet connectivity. Therefore, if your internet connection goes down or you lose power, you may experience issues with call quality. However, this is a manageable problem if you partner with a VoIP provider with multiple redundancies to ensure consistent service no matter the circumstances. Many businesses are rethinking their decision to stay with a POTS line and are choosing VoIP for its affordability, scalability, and advanced communication features.
Scalability
As technology advances, POTS lines are slowly becoming obsolete. VoIP provides superior scalability and features. However, many companies still use landlines for business communications because of reliability issues and need mobile-ready solutions like follow-me features that enable employees to work remotely.
With VoIP, voice signals are converted into data packets and sent over the Internet just as emails and tweets do. These data packets are then reconstructed at the destination device to sound precisely as the person speaks. With high-speed broadband Internet becoming so widely available, VoIP call quality has reached a level that rivals traditional landlines in most cases.
Because VoIP is entirely digital, it does not suffer from the same outages as traditional phone systems. VoIP depends on your internet connectivity, so it’s important to remember that it cannot function if your internet service provider goes down. Many VoIP providers have built-in redundancy options to keep your business running even during internet outages. This way, your calls will always be answered, no matter what happens. You can also choose a cloud-based VoIP system to avoid being affected by outages at your office.
